The bilingual answering service for law firms
An AI receptionist that answers every call 24/7 in English and Spanish, runs your intake, and puts hot leads through to your attorney.
Start my free trial →Hear it: call (833) 442-4321
An after-hours answering service that runs the full intake
Most new cases call when your office is closed: at night, on weekends, right after the accident. Receptiva answers those calls the same way it answers at 10 a.m., so a new client never reaches voicemail and never calls the next firm on the list.
Each call opens in your firm's name, with the recording notice and a short note that the caller is speaking with an AI assistant. Then it gets to work.
A legal intake service, not a message pad
A traditional answering service takes a name and a number. Receptiva runs a new-client intake on every new-client call, whatever your practice area:
- The caller's name and what the matter is about.
- For an injury case: what happened, how they were hurt, whether they have seen a doctor, and how they heard about your firm.
- A confirmed callback number.
Other callers get the right questions too: an existing client, another attorney (the case name or number), an insurance adjuster (the client's name and claim number), a medical provider or the court. Sales calls get a brief message and are never put through. It never gives legal advice or tells anyone they have no case.
The intake is the same on every call and every call is recorded, so nothing depends on which operator picked up.
A bilingual answering service: English and Spanish on every call
Receptiva is built Spanish-first. A caller can speak Spanish from the first second, with no “press 2” menu, and the whole intake runs in Spanish. When the call goes through to your firm, it can go to a Spanish-speaking attorney if you have one.
Spanish is included in every plan, at no extra charge, and a Spanish call produces the same record as an English one.
Warm transfer to the attorney
When a caller is a good case and wants to talk to a lawyer now, Receptiva puts the call through to your attorney while the caller stays on the line, on every plan. On Firm and up it can ring several attorneys at once, and the first to answer gets the call, or route by practice area or by the person the caller asks for. If no one can take it, the caller hears that someone will call back, and you get the full intake and the callback request by email at once. No lead is dropped.
What you get after every call
- A recording, a transcript and a structured summary of the matter, within seconds of the call ending.
- Every call in your Receptiva dashboard, and the summary by email.
- A REST API and signed webhooks, and a Claude and ChatGPT connector, on every plan.
Today your case-management system, CRM or spreadsheet stays in step through the API. Native Clio and Filevine sync is coming soon.
AI receptionist vs. a traditional answering service
- Coverage: an AI receptionist answers 24/7 without a night shift; human services vary by plan and hours.
- Depth: a full intake on every call, instead of a message that someone has to return.
- Price: a monthly plan with minutes included and $0.50/min only above them, instead of per-call fees.
- Speed: the case file is in your inbox in seconds, not the next morning.
Pricing
One monthly price per plan, with minutes included and $0.50/min only if you go over:
- Solo: $99/mo, 200 minutes included. For a solo attorney who can't pick up mid-hearing.
- Firm: $199/mo, 500 minutes included. For a small firm with a few attorneys.
- Practice: $399/mo, 1,500 minutes included. For a growing practice with a full intake team.
Month-to-month, cancel anytime. Try it free for 7 days with no card to start. You can hear it answer for your firm in under five minutes, then forward your line: you keep your number and your phone system.
FAQ
Is Receptiva a legal answering service or an AI receptionist?
Both. It does the job of a legal answering service, answering your firm's calls around the clock, but the answering is done by an AI receptionist that runs your full intake instead of taking a message. It takes new-client calls for PI, criminal, civil, family, divorce and other practices, and every practice area you handle is included in your plan.
Does it work for my practice area?
Yes. Avery runs new-client intake for PI, criminal, civil, family, divorce and other practices. Your plan covers every practice area you handle, with no add-ons. You pay only for minutes.
Does it answer calls after hours, on weekends and on holidays?
Yes. Receptiva answers every call 24/7, including nights, weekends and holidays, and runs the same intake as during the day.
Can it handle Spanish-speaking callers?
Yes. It is built Spanish-first: callers can speak Spanish from the start, the full intake runs in Spanish, and calls you take can go to a Spanish-speaking attorney when you have one. Spanish is included in every plan.
Can it transfer a caller to an attorney?
Yes, on every plan. Receptiva warm-transfers hot leads to your attorney while the caller stays on the line, and on Firm and up it can ring several attorneys at once. If no one can take the call, it takes the full intake and the callback request and emails them to you immediately.
Does it work with Clio or Filevine?
Not natively yet: native Clio and Filevine sync is coming soon. Today every call reaches your dashboard and your inbox, and a developer, or an AI coding assistant following the sync guide (https://www.receptiva.ai/docs/sync-guide), can copy calls and leads into your case-management system through the REST API and webhooks.
How much does a legal answering service like this cost?
Receptiva's law plans start at $99/mo with 200 minutes included; most firms choose Firm ($199/mo, 500 minutes). Above your plan's minutes it's $0.50/min. It is month-to-month, with a 7-day free trial and no card to start.
Will callers know they're talking to an AI?
Yes. Receptiva answers in your firm's name and says it's an AI assistant, along with the recording notice. You can hear it yourself: call Avery at (833) 442-4321 and ask for a sample intake.