Privacy Policy

Last updated: October 2026

Receptiva is a product of AutoClaim AI, LLC (“Receptiva,” “we,” “us”). This policy explains what we collect when you use receptiva.ai — our website, account setup and the firm dashboard — and how we handle it, including for our Receptiva Alerts text-message program. How we process the calls that customer law firms receive through Receptiva is governed by our customer agreements.

Information we collect

• Application details you submit through our forms — name, firm, work email, phone, practice area, call volume, current answering service, and language needs.
• Team mobile numbers a firm enters for its team members during setup or in its dashboard, and the record of each person’s consent to Receptiva Alerts text messages: when it was recorded and by which account owner, the confirmation text, any STOP request, and the delivery status of the texts we send.
• Usage data — analytics collected via PostHog (and Google Analytics, if later enabled): pages viewed, buttons clicked, progress through account setup, device/browser information, and approximate location derived from your IP address.

How we use it

• To respond to founding-partner and demo requests and onboard interested firms.
• To set up and operate a firm’s Receptiva account and send the email it requires.
• To send Receptiva Alerts text messages to team members whose consent was recorded, and to honor STOP and HELP replies. We use team mobile numbers only for these messages.
• To understand how the site is used and improve our product and messaging.

Session recordings

We use PostHog session replay to record how visitors interact with the site — mouse movement, scrolling, and page structure — so we can find and fix usability problems. Text typed into forms is masked and is not captured. Recordings are retained for a limited period. To object to session recording or request deletion of your recordings, email hello@receptiva.ai.

Sharing

We do not sell your information. We share it only with service providers that help us operate the site and the service (e.g. hosting, database, email, and analytics providers) under their respective terms. Mobile phone numbers and text-messaging opt-in data and consent are excluded from this sharing; see Text messages below.

Text messages (SMS)

Receptiva Alerts, operated by AutoClaim AI, LLC, texts a firm’s team members operational alerts about call activity on the firm’s own account — for example, a missed new-lead transfer. Consent is collected through an unchecked checkbox where team mobile numbers are entered (the setup wizard and the dashboard’s Team page), and it is not a condition of service. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out at any time, or HELP for help, or email hello@receptiva.ai. Details: Receptiva Alerts.

We do not share, sell, rent or otherwise provide your mobile phone number, text-messaging opt-in data or consent to third parties or affiliates for marketing or promotional purposes. All of the sharing described in this policy excludes text-messaging opt-in data and consent; this information will not be shared with any third parties. Mobile numbers are passed only to our SMS delivery provider, solely to deliver the messages described here.

Email communications

When you create a Receptiva account or become a customer, we send transactional and operational email as part of providing the service — for example sign-in codes, account confirmations, setup and onboarding notices, call summaries you configure, and billing or service notices. If you opt in to product tips and updates (for example during account setup), we may also send occasional marketing email; every marketing email includes an unsubscribe link, and you can opt out at any time — including by emailing hello@receptiva.ai. We do not sell or share email addresses with third parties for their marketing; email addresses are shared with our email delivery provider only to send the messages described here.

Your choices

To access, correct, or delete information you submitted, email hello@receptiva.ai.

Contact

Questions? Email hello@receptiva.ai or call (210) 239-7239.