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Receptiva Alerts

Last updated: October 2026

Receptiva Alerts is a text-message program operated by AutoClaim AI, LLC, the company behind Receptiva, an AI phone receptionist for law firms. It sends operational alerts about call activity on a firm’s own Receptiva account — for example, that a new-lead call transfer was missed — with a link to the call in the firm’s dashboard. Texts never include a caller’s name, number or case details, and there is no marketing.

Who receives texts

Only the team members (attorneys and staff) of a law firm that uses Receptiva, at the mobile numbers the firm’s account owner enters for them. Receptiva does not text the firm’s callers or the public.

How consent is collected

Mobile numbers are entered in two places: the “Routing people” step of the setup wizard at receptiva.ai/setup, and the Team page of the firm’s dashboard. Next to the numbers is a checkbox that starts unchecked. The account owner ticks it to confirm that the people listed agreed to receive these texts. It is optional, it is separate from creating an account and from accepting our Terms, and leaving it unticked changes nothing else about the service. Until it is ticked, nobody on the team gets texts.

The wizard’s checkbox reads, word for word:

Each person listed above has agreed to receive Receptiva Alerts by text at the mobile number entered for them: operational alerts about call activity on our firm's Receptiva account, such as a missed new-lead transfer. Message frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out. Consent is not a condition of service. See our Terms and Privacy Policy.

The dashboard’s checkbox, beside one team member, reads:

This person has agreed to receive Receptiva Alerts by text at this mobile number: operational alerts about call activity on our firm's Receptiva account, such as a missed new-lead transfer. Message frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out. Consent is not a condition of service. See our Terms and Privacy Policy.

Consent is recorded per person and per number, with the time and the account owner who recorded it. If a team member’s number changes, their consent is cleared and must be given again. After consent is recorded, the number receives one confirmation text.

Opting out and help

Message frequency varies. Msg & data rates may apply. Consent is not a condition of service. Reply STOP to any message to opt out; you will get one confirmation and no more texts. Reply HELP for help, or email hello@receptiva.ai. Carriers are not liable for any delayed or undelivered messages.

Sample messages

Screenshots of the opt-in

Receptiva setup wizard, Routing people step: team members with their mobile numbers and the unchecked SMS consent checkbox below them; the Text alerts switches are off until it is ticked.
Setup wizard, “Routing people” step: the box starts unchecked and is optional.
Receptiva dashboard Team page, editing a team member: the mobile number field and the unchecked consent checkbox shown when text alerts are on.
Dashboard, Team page: the same consent box beside one team member’s number.
Receptiva dashboard Team page after consent: the team member shows Consent recorded with its date.
After the owner records consent: “Consent recorded” with the date.

Terms and privacy

See our Terms of Service and Privacy Policy. We do not share, sell, rent or otherwise provide your mobile phone number, text-messaging opt-in data or consent to third parties or affiliates for marketing or promotional purposes.