Will my callers know it's AI?

Receptiva answers in your firm's name and tells callers it's an AI assistant — warmly, in two seconds, then gets to work. Callers never hear the name “Receptiva.”

Can I hear Receptiva before I sign up?

Yes. Call Avery at (833) 442-4321. She answers as Receptiva, takes questions, and will run a short demo of a law-firm intake if you ask. No sign-up needed.

What if it can't handle a call?

It warm-transfers to your attorney or takes a complete message and emails you immediately. No lead is ever dropped.

Can I talk to a person before signing up?

Yes. Call Avery at (833) 442-4321: during business hours she can put you through to one of the founders, and after hours she takes a message for them. Or book a 15-minute call at cal.com/receptiva-ai/15min.

How fast can we go live?

Minutes, not weeks. The self-serve setup takes about five minutes — scan your site, get your number, and configure your intake. Then forward your existing line and you're answering; there's no phone system to replace.

Does it really work in Spanish?

Yes — it's built Spanish-first, runs a full intake in Spanish, and routes Spanish callers to a Spanish-speaking attorney when you have one. Try the EN/ES toggle at the top of this page.

Does it work with my case-management software?

Today it connects through the REST API and webhooks: a developer, or an AI coding assistant following our sync guide (https://www.receptiva.ai/docs/sync-guide), can copy every call and lead into your case-management system, CRM or spreadsheet. Every call's summary also reaches your team by email, and the Claude and ChatGPT connector answers questions about your calls. Native sync with Clio and Filevine is coming soon.

Can I use Receptiva with Claude or ChatGPT?

Yes, on every plan and every trial. Connect Receptiva to Claude or ChatGPT and ask in plain language who called or which leads still need a callback, mark a lead contacted or signed, or change your receptionist's hours, team and routing. You confirm every settings change before it goes live, and you can undo it. Call summaries and caller numbers are there from the start; transcripts, recordings and full intake details only after your firm's owner turns on “Full caller data for AI assistants” under Integrations in the dashboard.

What does it cost after an introductory offer ends?

Every plan has one published monthly price with minutes included — most firms choose Standard ($399/mo, 500 minutes) — and a published $0.99/min only if you go over. When we run an introductory offer, it's on our pricing section with its terms and end date: firms that start before it ends pay the intro price for the months it states, with their plan's full minutes, and after that the plan bills at its normal rate. Month-to-month, change or cancel anytime.

What if I go over my plan's minutes during an introductory offer?

The same as on any plan — overage bills at $0.99/min above your plan's included minutes. If you're outgrowing your plan, upgrade anytime. Downgrades take effect when the intro months end.

← All comparisons

Comparison

Receptiva vs. Ruby Receptionists for personal-injury firms

Updated October 19, 2026

Ruby is a well-known virtual receptionist service for small businesses of every kind, law firms included: live human receptionists answer 24/7, in English or Spanish, with AI helping behind the scenes. Its plans are priced by receptionist minutes, from $250/mo for 50 minutes. Receptiva is a 24/7 AI receptionist and intake specialist built for personal-injury firms. It runs the full PI intake, warm-transfers hot leads to your attorney, and sends a case-ready file seconds after the call, from $199/mo for 200 minutes.

TL;DR

Choose Ruby if you want a live person on every call, a service that also covers live chat and payment collection, or a native Clio, MyCase, Filevine or Lawmatics integration today.
Choose Receptiva if you run a PI firm and want a full PI intake on every call, a recording, transcript and summary seconds after it ends, Spanish intake routed to a Spanish-speaking attorney, and more minutes for the money.

Side by side

	Receptiva	Ruby
Built for	Personal-injury law firms	Small businesses in many industries: legal, home services, finance and more
Who answers	AI receptionist, 24/7; warm-transfers to your attorney	Live human receptionists, 24/7; AI assists behind the scenes, not on the call
Published price, 200 minutes a month	$199/mo (Starter)	$720/mo
Published price, 500 minutes a month	$399/mo (Standard)	$1,725/mo
Above the plan's minutes	$0.99/min	Not listed
Legal intake	Full PI intake: injury, treatment, fault, insurance, conflicts	Lead qualification and intake, following your instructions
Spanish	Spanish-first: full intake in Spanish, routed to a Spanish-speaking attorney	24/7 English and Spanish bilingual receptionists, included
Recording, transcript, summary	Included — a case-ready file in seconds	AI-powered transcripts and sentiment analysis; call recordings not listed
Consultation booking	Takes the details and queues the callback (no calendar booking)	Schedules consultations
Case-management sync	REST API + webhooks today; native Clio & Filevine coming soon	Clio, MyCase, Filevine, Lawmatics; Zapier
How you start	Self-serve setup in minutes; 7-day free trial, no card	Sign up or talk to sales; free trial not listed; no setup fees
Contract	Month-to-month, cancel anytime	No long-term contracts

Ruby details are from its public website, checked October 19, 2026. “Not listed” means we could not find it there. Sources: ruby.com/, ruby.com/plans-and-pricing/, ruby.com/industries/legal/, ruby.com/solutions/integrations/

When Ruby is the better fit

If a live person on every call matters more than cost, you also want staffed live chat on your website, payment collection or outbound calls, or you need a native Clio, MyCase, Filevine or Lawmatics integration today, Ruby is an established choice. It also suits firms whose calls are mostly existing clients and general questions rather than new-case intake.

When Receptiva is the better fit

If you're a personal-injury firm and your phone is where new cases start, Receptiva runs the same full PI intake on every call (injury, treatment, fault, insurance, conflicts), screens spam, warm-transfers hot leads, and sends a case-ready file with the recording, transcript and summary seconds after the call. Minute for minute it costs less: 200 minutes is $199/mo on Receptiva and $720/mo on Ruby's published plans. One monthly plan with minutes included, and a published $0.99/min only if you go over. Month-to-month, cancel anytime.

FAQ

Is Receptiva a cheaper alternative to Ruby Receptionists for lawyers?

At the same number of minutes, yes. On the prices each company publishes (checked October 19, 2026), 200 minutes a month is $720 on Ruby and $199 on Receptiva's Starter plan; 500 minutes is $1,725 on Ruby and $399 on Receptiva's Standard plan. The services differ: Ruby puts a live human receptionist on the call, while Receptiva is an AI receptionist that runs a full personal-injury intake and sends a case-ready file after every call.

Does Ruby use AI receptionists?

No. Ruby's site says its receptionists are live humans and that AI supports them behind the scenes, with tools such as transcripts and AI-assisted call flows. Receptiva is an AI receptionist: it answers the call itself, 24/7, and tells callers it's an AI assistant.

Does Receptiva handle Spanish-speaking callers like Ruby?

Yes. Ruby offers bilingual English and Spanish receptionists 24/7. Receptiva is Spanish-first: Spanish-speaking callers get the complete PI intake in Spanish and a route to a Spanish-speaking attorney, included in every plan.

Related guides

Ruby Receptionists alternatives for law firms (2026) — Published prices minute for minute, and how a PI firm should choose.
The best AI receptionist for personal-injury firms (2026) — How the main options compare on PI intake, Spanish, pricing and setup.

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