Will my callers know it's AI?

Receptiva answers in your firm's name and tells callers it's an AI assistant — warmly, in two seconds, then gets to work. Callers never hear the name “Receptiva.”

Can I hear Receptiva before I sign up?

Yes. Call Avery at (833) 442-4321. She answers as Receptiva, takes questions, and will run a short demo of a law-firm intake if you ask. No sign-up needed.

What if it can't handle a call?

It warm-transfers to your attorney or takes a complete message and emails you immediately. No lead is ever dropped.

Can I talk to a person before signing up?

Yes. Call Avery at (833) 442-4321: during business hours she can put you through to one of the founders, and after hours she takes a message for them. Or book a 15-minute call at cal.com/receptiva-ai/15min.

How fast can we go live?

Minutes, not weeks. The self-serve setup takes about five minutes — scan your site, get your number, and configure your intake. Then forward your existing line and you're answering; there's no phone system to replace.

Does it really work in Spanish?

Yes — it's built Spanish-first, runs a full intake in Spanish, and routes Spanish callers to a Spanish-speaking attorney when you have one. Try the EN/ES toggle at the top of this page.

Does it work with my case-management software?

Today it connects through the REST API and webhooks: a developer, or an AI coding assistant following our sync guide (https://www.receptiva.ai/docs/sync-guide), can copy every call and lead into your case-management system, CRM or spreadsheet. Every call's summary also reaches your team by email, and the Claude and ChatGPT connector answers questions about your calls. Native sync with Clio and Filevine is coming soon.

Can I use Receptiva with Claude or ChatGPT?

Yes, on every plan and every trial. Connect Receptiva to Claude or ChatGPT and ask in plain language who called or which leads still need a callback, mark a lead contacted or signed, or change your receptionist's hours, team and routing. You confirm every settings change before it goes live, and you can undo it. Call summaries and caller numbers are there from the start; transcripts, recordings and full intake details only after your firm's owner turns on “Full caller data for AI assistants” under Integrations in the dashboard.

What does it cost after an introductory offer ends?

Every plan has one published monthly price with minutes included — most firms choose Standard ($399/mo, 500 minutes) — and a published $0.99/min only if you go over. When we run an introductory offer, it's on our pricing section with its terms and end date: firms that start before it ends pay the intro price for the months it states, with their plan's full minutes, and after that the plan bills at its normal rate. Month-to-month, change or cancel anytime.

What if I go over my plan's minutes during an introductory offer?

The same as on any plan — overage bills at $0.99/min above your plan's included minutes. If you're outgrowing your plan, upgrade anytime. Downgrades take effect when the intro months end.

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Guide

Ruby Receptionists alternatives for law firms (2026)

Updated October 19, 2026

Ruby is a well-known virtual receptionist service: live human receptionists answer for small businesses in many industries, law firms included, priced by receptionist minutes. Firms start looking for an alternative when the monthly bill grows with their call volume, or when they want a full new-case intake rather than a friendly message. Here are the main options, what each costs on its own published terms, and how to choose.

Why law firms look for a Ruby alternative

Cost at volume: Ruby's published plans run from $250/mo for 50 minutes to $1,725/mo for 500 minutes.
Intake depth: a personal-injury call needs injury, treatment, fault, insurance and a conflicts check, not just a name and a number.
A file you can act on: a recording, transcript and summary the moment the call ends.
A legal focus: Ruby serves home services, finance and small businesses as well as law firms.

Published prices, minute for minute

Ruby and Answering Legal details are from each company's public website, checked October 19, 2026. "Not listed" means we could not find it there.
	Receptiva	Ruby	Answering Legal
Who answers	AI receptionist, 24/7	Live human receptionists, 24/7	Live human receptionists, 24/7
200 minutes a month	$199/mo	$720/mo	Not listed (prices shown after a form)
500 minutes a month	$399/mo	$1,725/mo	Not listed (prices shown after a form)
Above the plan's minutes	$0.99/min	Not listed	Not listed
Spanish	Full PI intake in Spanish, routed to a Spanish-speaking attorney	Bilingual receptionists, 24/7	Bilingual receptionists, 24/7; messages in English
Free trial	7 days, no card	Not listed	14 days (400 minutes) after a sales call, no card
Contract	Month-to-month	No long-term contracts	Month-to-month

Sources (6)

The main alternatives

Receptiva — an AI receptionist and intake specialist built for personal-injury firms. It answers 24/7 in English and Spanish, runs the full PI intake, warm-transfers hot leads, and sends a case-ready file (recording, transcript, summary) seconds after the call. Self-serve setup in minutes, month-to-month. Daniel Gonzales runs two personal-injury firms on it.

Answering Legal — a U.S.-based human answering service that answers only for lawyers, with custom intake, bilingual receptionists and calendar scheduling. Prices are shown after a form or a sales call.

Smith.ai — AI receptionist and live agents for many industries, billed per call.

How to choose

If a live person on every call is the requirement, compare Ruby with a legal-only human service such as Answering Legal. If what you need is a complete PI intake on every call, at any hour and in Spanish, with the file in your inbox seconds later, Receptiva runs the same intake every time and costs less per minute than Ruby's published plans. One monthly plan with minutes included, and a published $0.99/min only if you go over. Month-to-month, cancel anytime.

FAQ

What is a cheaper alternative to Ruby Receptionists for lawyers?

For personal-injury firms, Receptiva: 200 minutes a month is $199 on Receptiva's Starter plan and $720 on Ruby's published plans (checked October 19, 2026). Receptiva is an AI receptionist rather than a live one; it runs a full PI intake in English or Spanish and sends a case-ready file after every call.

Does Ruby use AI receptionists?

No. Ruby's site says its receptionists are live humans and that AI supports them behind the scenes, with tools such as transcripts and AI-assisted call flows.

Is an AI receptionist good enough for a law firm's new-client calls?

For a personal-injury firm it can be the better fit: Receptiva runs the same full intake on every call, tells callers it's an AI assistant, warm-transfers hot leads to your attorney, and otherwise takes the details and queues the callback. Try it on your own firm with the 7-day free trial, no card.

Set up your receptionist →