Question 1

Will my callers know it's AI?

Accepted Answer

Receptiva answers in your firm's name and discloses it's an AI assistant, as the bar requires — warmly, in two seconds, then gets to work. Callers never hear the name “Receptiva.”

Question 2

What if it can't handle a call?

Accepted Answer

It warm-transfers to your attorney or takes a complete message and emails you immediately. No lead is ever dropped.

Question 3

How fast can we go live?

Accepted Answer

Minutes, not weeks. The self-serve setup takes about five minutes — scan your site, get your number, and configure your intake. Then forward your existing line and you're answering; there's no phone system to replace.

Question 4

Does it really work in Spanish?

Accepted Answer

Yes — it's built Spanish-first, runs a full intake in Spanish, and routes Spanish callers to a Spanish-speaking attorney when you have one. Try the EN/ES toggle at the top of this page.

Question 5

What does it cost after the founding-partner period?

Accepted Answer

As a founding partner you pick a plan and pay $99/mo for your first 3 months with that plan's full minutes — most firms choose Standard ($399/mo, 500 minutes). From month 4 the plan bills at its normal rate, and that rate is locked in for founding firms — it never goes up. Flat-rate, month-to-month, change or cancel anytime.

Question 6

What if I go over my plan's minutes during the founding period?

Accepted Answer

The same as on any plan — overage bills at $0.99/min above your plan's included minutes. If you're outgrowing your plan, upgrade anytime and you'll still pay $99/mo for the rest of your first 3 months. Downgrades take effect when the founding period ends.

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