Will my callers know it's AI?

Receptiva answers in your firm's name and discloses it's an AI assistant, as the bar requires — warmly, in two seconds, then gets to work. Callers never hear the name “Receptiva.”

What if it can't handle a call?

It warm-transfers to your attorney or takes a complete message and emails you immediately. No lead is ever dropped.

How fast can we go live?

Minutes, not weeks. The self-serve setup takes about five minutes — scan your site, get your number, and configure your intake. Then forward your existing line and you're answering; there's no phone system to replace.

Does it really work in Spanish?

Yes — it's built Spanish-first, runs a full intake in Spanish, and routes Spanish callers to a Spanish-speaking attorney when you have one. Try the EN/ES toggle at the top of this page.

What does it cost after the founding-partner period?

As a founding partner you pick a plan and pay $99/mo for your first 3 months with that plan's full minutes — most firms choose Standard ($399/mo, 500 minutes). From month 4 the plan bills at its normal rate, and that rate is locked in for founding firms — it never goes up. Flat-rate, month-to-month, change or cancel anytime.

What if I go over my plan's minutes during the founding period?

The same as on any plan — overage bills at $0.99/min above your plan's included minutes. If you're outgrowing your plan, upgrade anytime and you'll still pay $99/mo for the rest of your first 3 months. Downgrades take effect when the founding period ends.

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Guide

The best AI receptionist for personal-injury firms (2026)

Updated June 2026

Personal-injury firms live and die by the phone. Studies have found only about 4 in 10 law firms actually answer, and in PI the firm that answers first usually signs the case — so a missed or shallow call after hours, during a hearing, or in Spanish is a $15,000–$75,000 case walking to the next firm on the results page.

An AI receptionist can close that gap, but only if it's the right kind. Here's what to look for, and how the main options compare.

What to look for in an AI receptionist for a PI firm

Real legal intake, not just message-taking — it should capture injury, treatment, fault, and insurance, screen spam, and check for conflicts.
Bilingual, Spanish-first — a huge share of PI callers prefer Spanish; a real Spanish intake (not a menu) wins those cases.
Captures a structured, case-ready file — every call should become a record with contact, recording, transcript, and summary automatically, in seconds, ready to sync to your case manager (Clio, Filevine…).
24/7 coverage — injured people call at night and on weekends, right after the accident.
Predictable pricing — flat-rate avoids per-call bill shock during a busy month.
Fast to launch — forward your existing line and go live in days, not sign a long enterprise contract.

The main options

Receptiva — purpose-built for personal-injury firms: bilingual AI intake, case-ready call files, flat-rate, month-to-month, built and used by a practicing PI firm. Best when you want PI-grade intake live this week.

Smith.ai — a strong, general-purpose virtual receptionist that blends human agents with AI and bills per call. Great across many industries; broader and less PI-specific.

CaseGen — a legal-specific AI intake platform aimed at the enterprise end, typically quote-based with a sales-led rollout.

Traditional human answering services — fine if you specifically want a person taking messages, but they generally don't run a deep, structured PI intake or produce a complete, case-ready call file, and they bill per call or per minute.

Why Receptiva for personal injury specifically

Most answering services are generalists. Receptiva is the opposite by design: it runs your real PI intake in English and Spanish, warm-transfers the hot leads to your attorney, and captures a structured, case-ready file — recording, transcript, and summary — the moment the call ends, at one predictable flat rate, month-to-month. Sync to your case manager — Clio, Filevine & more — is on the near-term roadmap. It was built by a personal-injury firm (the Gonzales Law Firm) that replaced its own answering service with it.

FAQ

What is the best AI receptionist for a personal-injury law firm?

For personal-injury firms specifically, the best fit is an AI receptionist that runs a full legal intake (injury, treatment, fault, insurance), handles Spanish-speaking callers natively, and captures a structured, case-ready file — recording, transcript, and summary — the moment the call ends. Receptiva is built for exactly this — bilingual, flat-rate, and built and used by a practicing PI firm. General-purpose options like Smith.ai are excellent receptionists but are broader and bill per call.

How much does an AI receptionist for a law firm cost?

It varies by model. Per-call services bill for each call, so cost scales with volume. Enterprise legal-intake platforms are often $1,000+/mo with a sales process. Receptiva is flat-rate from $199/mo (with a founding-partner offer at $99/mo for the first three months), with included minutes and a simple $0.99/min overage.

Can an AI receptionist do Spanish-language intake?

Yes, if it's built for it. Receptiva is Spanish-first: it runs a complete intake in Spanish and routes Spanish-speaking callers to a Spanish-speaking attorney, instead of a limited 'press 2' menu.

Will Receptiva sync with Clio or my case manager?

The moment a call ends, Receptiva captures a structured, case-ready file — the qualified matter, caller contact, call recording, synced transcript, and AI summary — in your Receptiva dashboard and emailed to your firm within seconds, so leads are captured the moment the call ends rather than the next morning. Direct sync to your case manager — Clio, Filevine, and more — is coming soon.

Become a founding partner →