Ring every attorney at once

When a new injury lead calls, every ring that goes unanswered is a chance for that caller to hang up and dial the next firm. Until now, Avery rang your people one after another. Now she can ring all of them together and connect the caller to whoever picks up first.

What changed#

Each routing rule under Hours & routing has a new Ring setting with two choices:

• In order is the default, and works as it always has: Avery rings the first person, then the next, then the next.
• Everyone at once rings every phone on the rule at the same moment. It is available once a rule has two or more people on it.

With everyone at once, Avery briefs whoever answers, the same way she does today. The first attorney to say "put them through" is connected to the caller, and the other phones stop ringing. If someone else had already answered and was still hearing the briefing, Avery tells them the caller was picked up and lets them go.

A few details work the way you'd expect:

• A decline only counts for that person. If one attorney says "take a message," the others keep ringing.
• Asking for someone by name still works. On a rule set to always transfer, a caller who asks for a specific attorney rings that attorney alone first, then everyone together.
• You can see what happened. The call's record in your dashboard, the alert email and the Slack alert list who rang and how each ring ended, such as "ringing stopped" for a phone that stopped when someone else picked up.

Why it matters#

Picture a two-partner injury firm. Calls about new accidents ring Partner A first, then Partner B. On a Tuesday morning Partner A is in a deposition with her phone face down. A caller who was just rear-ended listens to it ring, then waits again while Avery moves on to Partner B. By the time anyone answers, the caller has been on hold long enough to start wondering whether to try someone else.

With everyone at once, both partners' phones ring the moment the call qualifies. Partner B, between meetings, says "put them through," and the caller is talking to a lawyer within seconds. Partner A's phone simply stops ringing. Nobody has to decide in advance who is likely to be free.

How to turn it on#

1. Open your dashboard and go to Hours & routing.
2. Pick the rule you want, for example new injury cases.
3. Make sure at least two people are on the rule's list of who rings.
4. Set Ring to Everyone at once and save.

You can switch any rule back to In order the same way.

If you manage settings through Claude, reconnect the Receptiva connector in Claude once (under Settings, then Connectors) so it picks up the new setting. Refreshing the tools isn't enough.

Coming next#

An attorney who answers a moment after a colleague will be offered the chance to join the call.